This comprehensive guide explores why call scoring matters for call centers, highlights the key features modern solutions must include—like AI-based evaluation, sentiment analysis, customizable scoring rubrics and real‑time feedback—and explains how CallChex stands out as a best‑in‑class, scalable platform built to drive agent performance, ensure compliance, and deliver measurable bus... https://callchex.com/blogs/best-call-scoring-software-for-call-centers