Update: New charger without a doubt did not work. The company contacted me by way of email and despatched a new battery port plus a charger. We have installed it and it is working however it didn't arrive with the rubber caulking that the first one experienced to carry https://www.electricscooter.ltd/big-e-scooter-off-road-electric-scooter-double-motors-double-lights-20000w/